Customer Care Representative

JOB DESCRIPTIONS
• The main point person who will be receiving concerns/request/complaints of buyers from all kinds of media such as personal, phone, email, social media etc.
• In charge in all Buyer’s concerns/request/complaints have been addressed and accounted for.
• Responsible in encoding and documenting all concerns in a standard template including status and completion date.
•Monitoring and submitting regular update reports that the company can use as a tool for further improvements, and all other tasks as may be required.

QUALIFICATIONS
• Candidate must possess at least a Bachelor’s/College Degree in Business course or any course
•Has a negotiation strategies and maintain good relation with buyer’s/customer.
•Can handle pressure even demanding clients
• Analytical Thinker, Proactive, Patience
• Excellent Interpersonal skills
•With 1-2 years’ experience as Customer Agent Representative, Customer Service or CALL CENTER AGENT
• Has a good communication skills (both oral and written)
• Detail-oriented, with strong sense of responsibility and can do multi-tasking
• Came from REAL ESTATE Industry is an advantage
• Salary is negotiable
• Willing to start IMMEDIATELY