Cluster Head

Duties & responsibilities:
- Ensures achievement of Cluster full year sales target for
a. Brand New Sales – Cash & Installment
b. Repo Sales
- Oversees standard procedures related to sales processes including – encoding to system, proper pricing to customer & timely coordination to CSOD team for the CIR & release of unit
- Ensures that Cluster Heads and Marketing Assistants follow the standard procedures & policies for Sales Management
- Timely provides updated Sales Report to Area Manager for proper monitoring of sales targets achievement rate
- Assists the Marketing Assistants in providing customer service during marketing activities if needed.
- Manages the PCF cash flow properly in accordance to policy
- Manages the approved budget for marketing initiatives and assists the team on proper handling and monitoring
- Implements the marketing initiatives for Motorcycle which includes:
- BTL programs
- Promotional activities extended by Marketing Department
- Ensures team comply with released promo guidelines and instructions from Head Office.
- Coordinates with Marketing Team for all marketing programs and activities to ensure proper implementation in the area
- Monitors compliance of branches on 5s checklist and other branch operational requirements.
- Visits the area timely to help the branches achieve annual performance targets.
- Coaches and helps the team on implementing programs and develop interventions to achieve performance targets
- Pro-actively monitors team performance according to agreed metrics in the Service Level Commitments
- Coordinates with other departments regarding issues on job duties and responsibilities
- Handles the manpower accordingly. Coordinates with HR Business Partner for all recruitment initiatives and deployment of position vacancies on the area
- Coordinates with the HR Business Partner for all infractions incurred of handled personnel
- Reviews performance of team on a timely basis. Provides coaching and developmental plan to team to boost up performance of personnel
- Attends to all management meetings and comply to all reportorial requirements needed to be presented on the management