Customer Care Analyst

A Customer Care Analyst analyzes a customer service department’s operation and provides recommendations on ways to improve productivity and customer satisfaction levels.

Duties & Responsibilities
- Develop and implement initiatives to improve customer services.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Answering all customer inquiries and addressing orders
- Giving information and assistance to solve customer concerns
Ensuring proper and timely deployment of the assigned Field Service Engineer (FSE) to attend to the on-site client concern.
- Ensuring and confirming that cases are properly updated and documented regularly in the system
- Sending a summary of troubleshooting report and picture of defective parts to our principal for claiming spare parts and defective consumables
- Providing quick assistance to the customers when an incident occurs and/or seek assistance to the Field Service Engineer if needed

Preferred Education, Skills & Experience
- Graduate of Bachelor’s Degree in Industrial Engineering, IT
- With at least 1 year of experience in customer service, case management & project management.
- Fresh graduates are welcome to apply.
- Proficient in Microsoft Office such as Word, Excel, Visio & MS Project.
- Customer-oriented; assertive; detail-oriented
- Preferably from Quezon City

104 Kalayaan Ave, Diliman, Quezon , 1101