Front Office Associate

-Performs check-in and check-out procedure;
-Assist in the pre-registration and blocking of rooms for reservations;
-Understand and adhere to proper credit, check to cash, and cash handling policies and procedures;
-Know room locations, types, and room rates;
-Use suggestive selling techniques to sell rooms and promotes other services of the hotel;
-Ensure all expected arrivals have pre-booked rooms;
-Log in and read communication logbook; turn over to the next shift any important instructions and pending items;
-Check for any action memos or department memos that pertain to staff, signs once read and understood;
-Endorse any pending matters from the previous shift to the Front Office Manager;
-Coordinate room status updates with the housekeeping department notifying them of all check-outs, late check-outs, early check-in, and other special requests;
-Verify method of payment and ensures that sufficient credit card approval has been obtained upon check-in to ensure fast check-out service and security;
-Ensure that only authorized persons are allowed at the Front Desk area;
-Handle and promptly acts on guest complaints to ensure optimum guest satisfaction;
-Inform Front Office Manager of guest complaints about the notation in the Guest History File;
-Reports any unusual occurrences or requests to the Front Office Manager;
-Be familiar with the hotel facilities for the purpose of assisting guests and giving them correct information;
-Ensure that all guests consistently receive prompt, efficient, and friendly service;
Attend regular staff meetings in order to keep updated with the information and procedure relating to Front Desk Operations;
-Perform other duties assigned by the immediate superior.

-Graduate of BS in Tourism Management, Hotel and Restaurant Management or any related course
-Preferably with at least 6 months to 1 year of work experience as a -Front Office Associate in the Hotel Industry
-Attentive, courteous, and service-oriented person
-Possesses excellent English communication skills in both written and verbal
-Possesses pleasing personality
-Possesses excellent customer service skills
-Willing to work on a flexible schedule

-Employee discount
-Promotion to permanent employee
-Staff meals provided
-Transportation service provided

Clark 4030, Claro M Recto Hwy, Clark Freeport, Angeles, 2009