Customer Service Specialist

We are Canada's most popular brand of standing desks, height-adjustable desks, and sit-to-stand office products, based in Toronto, Ontario.

We are looking for highly driven, proactive self-starters committed to excellence in their careers. This is a highly demanding role with a broad range of duties, but one that offers maximum opportunity for personal and professional growth.

As a Customer Service Specialist:

-Promptly and professionally respond to incoming phone calls, emails, and live chats concerning all customer service-related inquiries with the goal of providing an exceptional customer experience.
-Ability to de-escalate and handle difficult customers through empathy, clear communication, customer service skills and facts.
-Process and track customer returns and claims
-Follow up on existing issues and keep customers updated on the status of their orders
-Become an expert on our product

As a Content Writer (with experience writing using modern A.I. writing tools such as Jasper. ai and Chat GPT)

-Support the team in developing and implementing an aggressive link-building campaign.
-Write and maintain content for onsite and backlink SEO efforts as needed
-Proofread and edit blog posts/articles/contents before publication
-Update website content/blog post as needed
HARO tasks

Eventually, he/she will be taking up some tasks in social media management and email campaign.
Training will be provided and the applicant must be able to work 40 hours a week.

We are seeking to build a long-term relationship with the candidate.

-Customer service experience
-Good command of English (MUST)
-This is a full-time role - you should have no other conflicting obligations.
-Must be able to work full-time during Canada Business Hours.
-Home-office required reliable high-speed internet and a noise-cancelling headset/microphone
-Ability to communicate well and thrive in an all-remote setting.
-Strong background in the e-Commerce industry and familiarity with Shopify and different marketplaces (Amazon, BestBuy, Staples...)
-Knowledge of Email marketing platforms is a PLUS and social media management (nice to have).

240 Birmingham St., Unit 1, Toronto, ON. M8V 2C8