Customer Support Associate • English bilingual

Job Position: Customer Support Associates — Financial services

RESPONSIBILITIES:
Respond and resolve customer concerns in a timely, accurate, and professional manner
Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
Offer quality customer service on every call to surpass expectations
Efficiently escalate complex problems to appropriate internal resources
Document customer interactions to help maintain the client’s internal and external knowledge bases
Collaborate with coworkers to provide insightful feedback that will improve processes and products
Perform other tasks as required by the campaign

-A bachelor’s degree from an accredited college or university preferred
-Prior experience working in customer support or in a call center environment is preferred but not required
-Proficient in written and verbal English; with neutral American accent
-Basic technical skills—able to navigate through smartphone and computer applications
-A critical thinker with good analytical skills and attention to detail
-Effective organization and time management skills
-Able to work well in team-oriented environments
-Has a growth mindset with the desire to keep learning
-Upbeat, positive, kind, and empathetic personality
-Willing to work on a flexible schedule

21/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City,