Branch Manager

Responsible for the administration and daily operations of the Branch Office, oversees business development, profitability and productivity of the Branch.

DUTIES
• Manages and oversees the branch and subordinates to ensure effective completion of their responsibilities.
• Conducts daily operation assessments to ensure growth of the branch.
• Monitors daily production and releases of the branch and provides updates of the branch operations status.
• Maintains client and employee contact in the work area to ensure quality service is being applied.
• Plans, creates, and implements programs/processes for branch employees and clients and actively participates in them.
• Prepares Competitors’ Analysis and Market Changes Report and submits to Immediate Superior.
• Spearheads marketing saturation drives.
• Maintains business partnership between the company and its business partners such as Loan Consultants and other organizations.
• Implements the business plans and programs designed by the Marketing Group.
• Delivers marketing activity within the agreed budget.
• Reports regularly on the performance of branches to the Immediate Superior.
• Conducts final checking and review of loan application, Credit Approval Memorandum, and loan documents.
• Handles client complaints or concerns escalated by the staff.
• Represents the branch during Management Committee meetings and other internal/external meetings.
• Performs other work-related functions and duties that may be assigned.

• Degree in Business Management, Sales, Marketing, or other related courses is a plus
• With at least four (4) years work-related experience in branch operations, two years of which are in a Managerial or Supervisory capacity
• Should have technical marketing skills and relevant product and industry knowledge
• Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills, and networking skills
• Capable to solve amicably customer’s/client’s complaints
• Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable, and analytical