Social Media Specialist

- Maintain a positive image of the brand at all times
- Create creatives and content for the page
- Ongoing community management including but not limited to responding to comments, social media posts, and private messages.
- Ensure 100% response rate on social media, review sites, and other online community channels.
- File, report, and settle complaints and feedback.
- Management of FAQs and responses on all online communities, ensuring compliance to agreed brand tone and language.
- Create monthly / quarterly / annual reviews by providing data and insights of the assigned online communities.
- Continuously brainstorm and implement creative ways to engage the online community.
- Stay up to date with pop culture, trends, creative communities and new technologies

BWAY Bldg. Banzon St., Tenejero Balanga City, Bataan, Philippines