Guest Relations Officer

- A Guest Relations Agent welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).
- Welcome and fulfill the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

- Front Office experience in the hotel, leisure, and/or similar establishments.
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service

13th month salary

Meralco Avenue, Ortigas Center, Pasig City, Manila