Customer Relations Associate

Position: Customer Relations Associate.
Assigned Location: Mary Mediatrix Medical Center

A Client Relations Associate is expected to implement MediLink's Business operations from specific merchants (hospitals or clinics). Specific business operations that would be managed by the Onsite Concierge include administrative tasks, assistance in member-related concerns, and consolidation of all necessary documents to ensure smooth end-to-end workflows.

DUTIES AND RESPONSIBILITIES
• Ensure that members' benefits are discussed with the admitted members within 24 hours from the time of admission. Uncoverable items and possible excess must be highlighted.
• Create LOA in the system. Ensure that it is updated every time there's a movement or special instruction for the member's availment.
• Validate and ensure that the statement of accounts provided by the provider is complete before claims adjudication.
• Coordinate with the providers for the needed documents/requirements to facilitate the discharge transactions.
• Compute the eligible amount for cash loading covered by the Insurance Companies based on the Final Statement of Account provided by Medilink Merchants during discharge.
• Ensure that claims received are processed and submitted within the agreed TAT.
• Assist the providers in out-patient availments and submission of claims in the system.
• Perform other duties and responsibilities assigned by the immediate supervisor from time to time.

MUST HAVES:
• Graduate of 4-year medical-related course. (most preferred but not a requirement)
• Very good oral and written communication.
• Persistent, flexible, and a team player.
• Willing to work during weekends and holidays.
• With a pleasing personality and the confidence to meet with people in the different levels of the organization.
• Can work under pressure and meet deadlines with minimum supervision

GOOD TO HAVE BUT NOT REQUIRED:
• Proficient in written and articulate verbal communication.
• Proficient in Microsoft Office applications.
• People-oriented and willing to extend hours just to ensure smooth availment of members.
• Self-starter and can work with minimum supervision.
• Capable to do multi-tasking activities

Pres. J.P Laurel Hwy, Lipa City 4217 Batangas