Peak Outsourcing Inc.
10 Jobs • BPO & Offshoring • Metro Manila
Peak Outsourcing Inc.
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Hiring company
Real Time Analyst
Peak Outsourcing Inc.
Real Time Analyst vacancy in Makati! Hiring by Peak Outsourcing Inc.
Apply now: https://jobtalk.ph/job/1710572408
Makati, Metro Manila
Full-Time
• Continuously monitor call center metrics, queues, and agent activities in real time using WFM tools and software
• Handle Key performance indicators to identify trends and areas of improvement
• Monitor agent adherence to schedules and break patterns, identifying and addressing any deviations from the planned activities.
• Prepare and distribute regular reports and analysis of real-time performance metrics to management and other stakeholders.
• A high level of accuracy with regards to data entry
• Strong analytical and problem solving skills
• Willing to work on site
• Can start ASAP
8741, Citibank Center, 18F, 1226 Paseo de Roxas, Makati City, Metro Manila
February 26, 2025
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