IT Support Specialist

Responsible for providing overall technical support to the entire organization such as computer setup and configuration, troubleshooting, maintenance, and upgrades.

Responsibilities:
-Set up, install, and configure employee workstations pertaining to hardware, software, and user accounts.
-Monitor and maintain computer systems, servers, databases, dialers, and networks to achieve optimal functionality.
-Diagnose and troubleshoot system issues and drive resolutions.
-Administer and monitor our firewall technology.
-Analyze and assess the requirements for new systems or modifications, and provide recommendations.
-Create technical reports in a timely manner for each reported issue.
-Maintain IT inventory to ensure all equipment is well accounted for.
-Perform other IT-related tasks as needed.

-Bachelor’s/College Degree in Information Technology, Computer Science, Computer Engineering or any related field.
-Must have at least 1 year of experience providing in-house IT support.
-Technical knowledge in hardware, software, and networking.
-Hands-on assembly and troubleshooting experience.
-Ability to monitor tools, components, and peripheral accessories.
-Must have strong initiative and passion to constantly learn new technologies in order to upgrade industry knowledge.
-Intermediate speaking and writing skills in English.
-Experience in IT telephony is highly preferred.
-Willing to work on night shift.

31st Flr One Corporate Center Meralco Avenue, Pasig City, Metro Manila