Finance Associate

Position: 10 Finance Associate Night Shift(3 days onsite and 2 days work from home. Ortigas Pasig Office)

Salary: 35,000.00 - 40,000.00 monthly salary
Contract Duration: 1 year

The services includes the following:
· Collect cash target for Low volume segment customers via email/phone daily via FICA worklist or aging report
· Maintaining around 600-700 accounts, providing invoice copies, statement of account, answering customer queries and maintaining contact in CRM
· Each contact made is recorded by the collector through a note in system via ISP/FICA
· Proactively call customers as needed based on the daily aging report to ensure timely payment of invoices
· Align with responsible team through dispute case creation and ticketing system if there are customer inquiries and monitoring of such cases
· Refund processing as needed via SAP tool
Escalate to management team any problem that holds the collection process to flow
Assist in reports obtained in FIAR/FICA
Assist in administrative tasks such as sending Final Demand Letters, gathering documents for third party endorsed accounts
Assist in accounts to be processed for termination

KEY PERFORMANCE INDICATORS (KPIs) as follow:
a. Customers assigned to each Finance operations associates should all be contacted in a month. This is tracked weekly through a report extracted and facilitated by a senior team member
b. Collect at least 70% of cash due for the month based on monthly aging report
c. Correct email contacts maintained in CRM
d. All contacts made and necessary attachments recorded in on the same day via SAP tolls FIAR/FICA
e. Attend internal and external customer calls as deemed necessary to address account issues
f. Attend internal calls established to resolve and escalate account issues e.g. VP calls, account reviews
g. Email inquiries from internal and external customers addressed and responded to within 24-48 hours
h. Adhere to shift schedule
Completion of tasks and reports based on the agreed due date
Familiar in Asean Client is advantage

-Educational Requirement: Graduate of Accountancy or Finance Related Course
-Related Experience Required - 3-5 years
-Language Required - English
-Skillset Required: SAP,CRM and Adept to Accounting Software
-Must have strong and stable internet connection
-Must have complete COE from previous employers
-Must have stakeholder management experience with foreign clients