Guest Service Assistant

- The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
- Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guests to the aircraft.
- Deplaning guests from the aircraft.
- Providing assistance to guests if any special need: wheelchair, NTL, etc.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passengers that check-in their luggage.
- Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.

- Bachelor's Degree in any field with customer service or ground service experience
- Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours