Technical Support Specialist

MERIDIAN REMOTE TEAMS is looking for Technical Support Representative.

DUTIES & RESPONSIBILITIES
- SAAS Tech Support work experience and background
Tier 2 support coverage 24/7 shifting
- Ability to create, manage and update tickets in our system (Hubspot)
- Communicate with our offshore team for Tier 2 ticket troubleshooting/updates
- Manage escalations as needed with engineering
- Ability to effectively manage high quality customer communication (written/verbal)
- Tier 1 support activities: password resets, knowledgebase support, ticket follow up, basic troubleshooting, light end-user system configuration