Technical Support Specialist

Qualifications:
• Bachelor's Degree in Computer Science, Information Technology or any IT related
courses
• Industry experience in a Technical Support role within software and/or technology
• Advanced knowledge of networking, routing between subnets TCP/IP protocols, validating firewall rules, and investigating proxy connectivity
• Perform routine follow-ups and ticket management via email and the case management system
• Analyze and troubleshoot incidents with a one-touch resolution mindset

-Permanent Work-From-Home
-Exciting projects that push the boundaries of technology
-Collaborative and inclusive work environment
-Opportunities for professional growth and development
-Competitive salary and benefits package