Service Desk Representative

Monroe Consulting Group is recruiting on behalf of a Multinational Pharmaceutical Company, Our Client is seeking a Service Desk Representative that will serve as a first-line technical support representative, answer incoming calls and chats, and work on offline requests (self-service and email).

The job is based in BGC, Taguig City with a hybrid setup. Fresh graduates are highly encouraged to apply.

Education and Experience:
- Fresh Graduates are open to apply
- High School diploma or equivalent and relevant formal academic / vocational qualification.
- At least 1-2 years of experience in troubleshooting basic technical/IT concerns
- Experience as Service Desk, Technical Support, or Call Center Representative is an advantage
- Must have: good communication skills, comfortable doing tech support via phone and chat

Salary and Benefits:
- Competitive Salary
- Travel and meal allowances
- 10% night differential pay
- Paid leaves upon hire
- HMO with 2 dependents upon hire
- Annual Performance Bonus
- Equipment will be provided by the company

Essential Functions:
- Maintains the Service Desk by answering or responding to calls and chats, resolving problems, and providing required assistance to
- Assists clients in troubleshooting and resolving all inquiries with computer equipment
- Fulfill account management requests.

Knowledge, Skills, and Abilities:
- Strong English communication skills
- Knowledge of Microsoft Windows operating systems and Microsoft Office products.
- Basic knowledge of Active Directory

Work Schedule:
- Night Shift (9pm to 6am)
- Hybrid setup
- Willing to work in BGC, Taguig City at least 1 to 2 times a week

High Street South Corporate Plaza Tower 1, Unit 906 -908 Corner of 9th Avenue and, 26th St, Manila, 1634 Metro Manila, Philippines