Customer Care Specialist

- Developing, reviewing, updating, documenting, and implementing process initiatives and changes for Customer Care workflow
- Being the Point-of-Contact for Help Center set up, articles, websites and integration
- Complaints Management

- Highly trained in conflict management and business negotiation processes
- Graduate with a Bachelor's degree in Communications, Business Management, and other related courses
- With at least 2 years of experience in process documentation, training, and quality assurance and has handled SME or Senior Agent roles
- Has experience in account and relationship management
- Must be detail-oriented and adept in an agile environment