Customer Care Specialist

Join our team as a Customer Care Specialist, where you will provide exceptional support and assistance to healthcare clients and patients. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience in a remote work environment.

Key Responsibilities:
-Handle inbound and outbound customer service calls and emails.
-Assist healthcare clients and patients with inquiries regarding services, appointments, and billing.
-Provide accurate information and guidance on healthcare policies and procedures.
-Document customer interactions and maintain detailed records in CRM systems.
-Escalate complex issues to appropriate departments for resolution.
-Follow up with customers to ensure resolution and satisfaction.

-Proven experience in customer service or call center environment, preferably in healthcare.
-with Remote Patient Monitoring and Chronic Care Management experience
-Strong communication and interpersonal skills.
-Ability to work independently and efficiently in a remote work setting.
-Empathy and patience when dealing with sensitive healthcare-related inquiries.
-Proficiency in using CRM software and other customer service tools.