Collection Specialist

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Email correspondence to customers to encourage payment of delinquent accounts.

• Minimum of 2 years of corporate collections experience including interaction with a large customer base
• Experience in NetSuite Learning Management System (LMS) is preferable
• Proficiency in Microsoft Office including Excel, Word, Power point
• Problem solving and analytical skills required
• Strong Computer and Organization skills
• Must have attention to detail with an eye for accuracy
• Amenable to work on night shift