Customer Service Associate • English bilingual

Job Position: Customer Service Associates — Service platform app

Responsibilities:
-Develop and maintain a deep understanding of the client’s products, services, and website
-Efficiently and accurately resolve customer inquiries over the phone and email, delivering a memorable customer experience
-Collaborate with colleagues from technical services, customer success, sales, and engineering to resolve customer concerns
-Contribute to initiatives to improve the client’s products, processes and tooling
-Monitor and report key performance metrics to the Customer Support Manager
-Assess and verify transactions to ensure marketplace security

Benefits:
-P5,000 Sign-on bonus (terms and conditions apply)
-P10,000 Relocation package
-Retention bonus: 1-month salary bonus on the 1st year work anniv + 2-month salary bonus on the 2nd work anniv
-Option to avail shuttle service or get Php 1,000 transportation allowance

-Bachelor’s dgree or equivalent work experience
-At least a 2-year work experience in customer service, working with US customers
-Outstanding written and verbal English communication skills
-Flexible and willing to work in a fast-paced team-oriented environment
-Highly organized with enviable time management skills
-Open-minded and prepared to take on new challenges and learn new skills
-Upbeat, positive, kind, and empathetic personality preferred

G/F Filandia IT Center, Quirino Avenue cor Jacinto Extension, Davao