Customer Support Representative

We're hiring Customer Support Representative — Primary healthcare provider.

Responsibilities:
-Resolve customer concerns via phone, email, and live chat in a timely, accurate, and professional manner
-Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concerns
-Efficiently escalate complex concerns to appropriate internal resources
-Perform other tasks as required by the campaign

-A bachelor’s degree from an accredited college or university preferred
-Prior admin, retail, hospitality, or customer service experience required
-Able to maintain productivity and focus in the fast-paced, team-oriented call center environment
-Proficient in written and verbal English
-Basic technical skills—able to navigate through smartphone and computer applications
*Familiar with Google Business Suite apps and Apple products, including iPads and Macbooks
-A critical thinker with good analytical skills and attention to detail
-Effective organization and time management skills
-Has a growth mindset with the desire to keep learning
-Upbeat, positive, kind, and empathetic personality
-Willing to work on-site

11/F Glorietta 2 Corporate Center, Makati City