Technical Support Engineer

Work schedule:
• Monday to Friday
• 7:30am-4:30pm

Responsibilities:
-Logs, monitors, and updates support tickets
-Act as Level 1 and 2 Phone/Email/Remote Support
-Onsite Support for troubleshooting (if necessary)
-Conduct Appliance Health Check
-Conduct Preventive Maintenance Activities
-Handles General Services such as Cabling assistance, equipment checking, and inventory, etc.
-Operating at 24×7 Support

-College Graduate – IT related, IT-related vocational/short course.
-1+ years proven work experience in IT related/Solution Selling/Reseller/Distribution Customer Support-operating at 24×7 operations.
-(Preferably) Knowledgeable in IT solution Setup especially for DC, Network and Security, Collaboration solutions offering; with experience in hands-on implementation, installation, configuration, administration, and management of IT solutions for both onsite & remote, including aftersales technical support, willing to work even beyond office hours and weekends to support customer requests.