Service Desk Team Lead

Join our team as a Service Desk Team Lead and lead our dedicated team in providing exceptional IT support. We are looking for a motivated individual with strong technical skills and leadership qualities.

Responsibilities:
-Supervise and mentor a team of service desk technicians to ensure high-quality support
-Manage service desk operations, including ticket management and prioritization
-Resolve escalated technical issues and provide guidance on complex problems
-Collaborate with IT teams to implement service improvements and optimize workflows
-Monitor service desk performance metrics and implement continuous improvement initiatives

-Bachelor’s degree in Information Technology, Computer Science, or related field
-Proven experience in a service desk or technical support role
-Strong leadership and decision-making skills
-Excellent knowledge of ITIL framework and service desk best practices
-Ability to prioritize tasks and work effectively under pressure

- Good Compensation Package
- HMO Benefits

6th Floor Science Hub, Tower 4, McKinley Hill, Taguig City