Customer Success Specialist

• Work schedule: Rotation every month.
• 2 Rest-day per week
Permanent work from home

Join us at Codalify Software Development! Start your journey of making a difference in the tech world while enjoying the convenience and comfort of working from home. You'll learn from seasoned experts and gain invaluable experience to catapult your career in the IT industry.
We can't wait to see what you'll bring to our team! Looking forward to hearing from you!

RESPONSIBILITIES:
1. Real time Customer Support (chat & email) and build sustainable relationships of trust through open and interactive communication.
2. Update customer’s newly created solutions in our system.
3. Create and update customer invoice using the system.
4. Update customer information.
5. Report errors, issues or bugs of the system to developers or manager.
6. Study and familiarize existing & new features of the system.
7. Update helpful information for customers such as tooltips, helpdesk and other web pages.
8. Report customer feedbacks, suggestions or requests to developers or manager.
9. Send a follow up email to customers.
10. Handle payment transactions like cancellations, skipped, received and suspended payments.
11. Double check statuses customer accounts.
12. Send follow up emails to customers (free trials etc.).

Benefits/Schedule/Offer:
• Government contributions 13th-monthpay
• Twice a year bonus
• Salary increases every year based on individual and company performance.
• Loyalty award and bonus
• Holiday & overtime pay.
• Internet allowance.
and more if you stay two or more years in the company.

• A bachelor's degree in Information Technology (BSIT) or a related field is required.
• Preferably at-least 1year relevant experience.
• We will provide training. You must have your own computer and
internet.
• Must have strong English communication skills.
• Ability to build strong relationships with customers.
• Ability to work well in a team and independently.
• Passionate about customer success and driven to exceed expectations.