Front Office Manager

Over all in-charge of Front Office operations. Front Office Manager ensures that front office – the place where the guests first come into contact with the hotel and staff – operates smoothly and effectively.

Duties:
- Manage and train the Front Office staff.
- Ensure front desk provides a professional and friendly service for guests.
- Dealing with guests.
- Establish seamless staff scheduling.
- Act as liaison between the General Manager and the staff.
- Assist the General Manager in the implementation of the company rules and regulations.
- Perform special duties as required or designated by the General Manager or EXECOM.
- Ensure that top management directives are timely relayed and implemented to security team.
- Formulate departmental plan, supervise it and ensure full implementation.
- Represents his department in all daily briefings, coordination meetings and to send out representative to attend on his behalf during his absence.
- Respond to emergency or distress calls.
- Enforce all hotel rules regulations, policies and procedures among his subordinates and all concerned.
- Evaluate the performance of Front Office staff during appraisal period.
- Pre-screen, Interview and orient new Front Office personnel to ensure the effective performance of their duties.
- Check and maintain event’s logbook, file records for security operation, in and out messages, and other records relative to hotel operations.
- Formulate security budget annually and make presentation and exercise cost cutting.
- Should be reachable 24/7 and on call in case of emergency situations.
- Establish very good working relationships with all Department Heads.
- Perform any other duty as directed by the General Manager / Execom.

7870 Makati Avenue, corner Durban St., Poblacion, Makati City 1210, Philippines