Customer Service Representative

Handle customer emails, calls, process orders, and provide information about the company’s products and services.

Duties:
- Maintain broad knowledge of all company products, services and promotions.
- Accurately captures customer information.
- Follow communication procedures, guidelines and policies.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Process customers’ orders.
- Take orders, determine charges, and oversee billing or payments.
- Provides customers additional information or explains services.
- Discusses products offered and ensures customer satisfaction.
- Assists customers effectively by solving customer disputes.
- Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Fluent in English – verbal and written.
- Computer Savvy
- Must be self-reliant and goal-oriented.
- Detail oriented and works with a high degree of accuracy.
- Capable of working with less supervision and ability to multitask.
- Ability to tactfully handle stressful and difficult situations.
- Possess strong problem solving skills.
- Willing to learn and be trained.

19th Floor Cebu IT Tower 2, Lot 6 Block 2, Bohol St., Cebu Business Park, Cebu City