Customer Support Specialist

Good day!
We're looking for Travel Support Specialist for US and AU.

-Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
-Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.
-Issue airline tickets according to airline and company policies and procedures.
Provide courteous and prompt response to e-mail, fax, and phone requests for air-programs information from internal and external customers.
-Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
-Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company's policies and procedures within.
-Work within team to achieve performance standards for all brands and air department duties.
-Provide assistance over the phone for in-house reservation agents and managers.
-Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
-Process airline schedule changes and inform internal and external customers of changes.
-Process queues with efficiency and accuracy according to department protocol.
-Ability to keep open communication with -other team members.
Work directly with management on problem solving.
-Maintain the integrity of the company and our airline partners.
-Be available to work any shift during business hours including rotating weekends.
-Be available to work overtime when necessary.
-Other duties as required and assigned.

-With or without call center experience
-With airline, travel agencies, tour operator, -BPO handling travel account experience
-With experience using Amadeus
-Good communication skills
-Willing to be assigned in BGC, Taguig.

32nd Street, BGC, Taguig