Customer Support Specialist

-Provide primary support to clients by addressing inquiries over the phone, email, and web
-Document all case issues, progress, and resolutions
-Validate and escalate product issues and enhancement requests
-Participate in all internal training sessions
-Create and update knowledge base documents, case studies, internal documentation
-Collaborate with clients, team members, implementation consultants, and resources to accomplish various tasks
-Troubleshoot to identify and interpret client needs and determine appropriate actions
-Motivate and manage client expectations during issue resolution

Ideally with academic degree in MIS, computer science, or other technical courses, economics, or finance courses
-With proficiency in SQL and basic networking systems preferred
*Strong customer focus and ability to manage and exceed clients’ expectations for support
*Superior troubleshooting, analysis, and resolution skills
*Excellent interpersonal skills and ability to work well within a team environment
-Proven aptitude to learn complex technical and theoretical information quickly
-Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
-Excellent written and verbal communication skills in English, with a strong attention to detail
-Ability to understand and convey client business requirements to senior level resources for escalation
-Working knowledge of MS Office and system architecture and environments

11/F Glorietta 2 Corporate Center, Makati City