One Outsource Direct Corporation

3 Jobs • BPO & Offshoring

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BPOs in the Philippines in the late 1990s to early 2000s catered only to US-based multinational companies that wanted to save on costs by hiring offshore talents. There was a lack of resources, however, for organizations that had a multinational presence on the home soil of the Philippines.

This was why Butch Villamor founded One Outsource Direct Corp (OODC) in 2003 to start addressing the business needs of global organizations with a presence in the Philippines, to then grow with those global organizations.

From 5 people, the company quickly grew to over 200 full-time, passionate employees. Throughout the years, OODC has maintained a culture of innovation, giving, openness, accountability and response-ability, and continuous learning.

In a few years since its inception, OODC became known as the contact center of choice for the food industry, handling the food delivery orders of over 100 stores from different restaurants nationwide. Over time, OODC expanded its service offerings to include a fully integrated customer experience beyond the call center to include chat and other digital customer communications as well as executive training, consulting, and translation and captioning.