Reservations Supervisor

-Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
-Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
-Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
-Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
-Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
-Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
-Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
-Maintains a clean and organized work area.
-Attends all scheduled meetings as required with HOD's or Sales team.
-If there are failed reservations to update the Hotel software then process those reservations manually.
-Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
-Verify all reservations taken on the reservation forms are updated on the PMS without fail.
-Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
-Verify if each reservation requests are processed as per the hotel standards and without delay.
-Create and manage rates and packages configured on the Hotel software.

8F Vector Two Building, Northgate Cyberzone, Filinvest Corporate Center, Alabang, Muntinlupa City